Frequently asked questions

How do I view my help tickets?

If you already have a username and password, you can log in on the support page.
If you do not have a password or have forgotten it, you can get a new password here.

Adding your bank account details (Accommodation Suppliers)

An article for Accommodation providers that explains more about adding your bank details to your accommodation profile.
Keep reading the full article

Can I suggest a new category?

If you want to list your hinterland business, organisation or event, and you cannot find a suitable category, then submit a ticket before or after submitting your listing with your suggestion for a new category.
Keep reading the full article

I forgot my Accommodation Supplier login details …

If you have forgotten your password and/or login details to access your property's admin panel, go to the Supplier Login page and click on the Forgotten password? Click here link:

Keep reading the full article

How do I add images for my property?

This article explains how hinterland accommodation providers can add photos for their property, and for each room type.
Keep reading the full article

What’s the difference between a BOOK NOW and REQUEST booking?

Book Now button Some properties are available to be booked immediately with instant confirmation, and the days available will be marked in green and you will be able to book by clicking the BOOK NOW or NEXT button.

Instant example
Request button Other properties are available on request. The days available will be marked in amber and after you choose the days you'd like to book, you can request confirmation by clicking the REQUEST or NEXT button.

Request example

Keep reading the full article

Do you support SiteMinder? is fully integrated with the SiteMinder Channel Management System.
SiteMinder's Channel Manager is the perfect tool for managing your room availability and pricing, on a wide range of booking sites including through a single, user friendly webpage.
How to create or connect a SiteMinder account to your listing
Keep reading the full article

Booking report

You can review and download a booking report for your property at any time from your administration panel.
The report shows all the transaction information on a booking by booking basis.

Log in to your Admin pages for the Gold Coast Hinterland or the Sunshine Coast Hinterland.

To get started, click on Booking Report on the left hand side menu, once you logged in.

You can filter your results using the different filters indicated.
Although our program is not an accounting system, all transactions are recorded and are able to be displayed on the screen or exported into an accounting system of your choice.
Firstly, the transaction data recorded and displayed on the screen includes: ID, Guest Name, Transaction Time/Date, Booked By and so on.
In addition, you can view the individual booking details by clicking on the ID number.

Finally, there is also an ability on the screen for a property owner to cancel the reservation.
Cancelling the reservation sends a cancel email to the guest, the system administrator (BookHinterland) and the property owner.
The data may also be exported in a CSV file ready for import into any accounting program of your choice. You may run the same report by ticking Download Report as CSV.